Finance

Director of Central Intake

Summary The Director of Central Intake is responsible for providing leadership, oversight, and operational management of the Central Intake Division across the organization. This position serves as a working leader who actively participates in referral management and admissions support while overseeing team performance, process improvement, occupancy growth initiatives, and referral management strategies. The Director of Central Intake collaborates with location leadership, clinical teams, business development, and referral partners to support census growth, operational efficiency, and customer satisfaction. Primary Duties and Responsibilities Operational Leadership Lead and support the ongoing development and expansion of the Central Intake Division. Participate in referral review, intake coordination, escalation management, and admissions support activities. Oversee daily intake workflows to ensure timely processing and disposition of referrals. Develop and maintain standardized intake processes, workflows, and best practices. Ensure compliance with organizational, payer, state, and federal requirements. Team Leadership and Development Directly supervise, mentor, and support Central Intake team members. Provide coaching, training, and professional development opportunities. Establish performance expectations and conduct performance evaluations. Address performance concerns through coaching and corrective action when appropriate. Foster a culture of accountability, teamwork, and continuous improvement. Census Growth and Performance Management Monitor referral activity, conversion rates, occupancy trends, and census goals. Collaborate with location leadership and business development teams to identify growth opportunities. Analyze referral patterns, payer mix, decline reasons, and lost opportunities. Support new business follow-up initiatives through virtual outreach platforms. Reporting and Analytics Monitor and analyze referral volume, conversion rates, occupancy trends, payer mix, referral source performance, and intake processing times. Prepare reports and presentations for executive leadership. Utilize data to identify opportunities for process improvement and operational efficiencies. Relationship Management Develop and maintain effective working relationships with referral partners, hospitals, managed care organizations, location leadership, and internal teams. Serve as a resource for complex admissions and referral concerns. Promote exceptional customer service throughout the intake process. Strategic Planning and Process Improvement Participate in strategic planning initiatives related to centralized admissions and occupancy growth. Identify opportunities for workflow improvements and technology enhancements. Support operational improvement projects, system implementations, and change management initiatives. This job description is not meant to be an exhaustive list of duties or responsibilities and may change over time based on the strategy and needs of the organization. Experience & Qualifications Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or related field preferred. Equivalent combination of education and relevant experience may be considered. Minimum of 3 to 5 years of experience in skilled nursing, post-acute care admissions, central intake, or healthcare operations leadership. Previous supervisory or management experience required. Experience with census development, referral management, and occupancy growth strategies preferred. Knowledge of Medicare, Medicaid, Managed Care, and commercial payer processes preferred. Experience with referral management systems, electronic medical records, and customer relationship management software preferred. Proficient with Microsoft Office applications and reporting tools. Skills & Characteristics Strong leadership, coaching, and team development skills. Ability to analyze operational data and identify opportunities for improvement. Strong organizational, problem-solving, and decision-making abilities. Ability to manage multiple priorities in a fast-paced environment. Strong verbal, written, and interpersonal communication skills. Ability to build and maintain effective working relationships with referral partners, location leadership, and internal stakeholders. Demonstrated ability to lead change and support process improvement initiatives. High level of professionalism, accountability, and attention to detail. Commitment to customer service excellence and continuous improvement. Ability to balance strategic planning with day-to-day operational responsibilities. Work Environment Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for remote work according to organizational policies Travel for meetings, industry conferences and partnerships, as needed Be able to meet the following physical requirements, with or without reasonable accommodation: Occasionally lift and move objects weighing up to 10 pounds. BENEFITS Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Some benefits, including PTO and tuition reimbursement, are based on hours worked. Why work for Otterbein SeniorLife: For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services. Apply today and begin a meaningful career as a Direct of Central Intake at Otterbein!

  • Gahanna, OH

  • no content

Central Intake Admissions Specialist

Summary The Central Intake Admissions Specialist works with a sense of urgency as part of a collaborative team to support census growth through effective referral management and admissions coordination. This position develops and maintains relationships with referral sources and community leadership while evaluating referrals for clinical appropriateness and financial viability. The Central Intake Admissions Specialist serves as a key resource throughout the admissions process and works to ensure timely communication, accurate documentation, and exceptional customer service. Primary Duties and Responsibilities Retrieve and respond to referrals from referral platforms and referral sources in a timely manner. Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation. Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes. Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders. Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership. Complete or coordinate completion of patient assessments for potential admissions. Collaborate with community leadership regarding referrals requiring additional review or consideration. Obtain prior authorizations and verify payer requirements for admissions as appropriate. Ensure long-term care admission workflows are followed in accordance with organizational standards. Obtain or complete required pre-admission documentation, including PASRR and other regulatory requirements. Complete sex offender screenings and other required admission reviews. Maintain waitlists and communicate admission status updates as appropriate. Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system. Monitor referral response times and facilitate timely communication between referral sources and communities. Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams. Coordinate admission notifications and communications with appropriate departments. Verify and update demographic and insurance information as needed. Generate admission agreements and ensure completion within established timelines. Complete required reports, trackers, and documentation related to admissions and referral management. Support new business follow-up efforts through virtual outreach and communication platforms. Analyze referral activity, conversion trends, payer mix, and census-related data to identify opportunities for improvement. Utilize CRM systems and reporting tools to monitor referral activity and support census development initiatives. Participate in departmental meetings, training programs, and process improvement initiatives. Perform other duties as assigned. This job description is not meant to be an exhaustive list of duties or responsibilities and may change over time based on the strategy and needs of the organization. Experience & Qualifications High School Diploma or GED required. Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred. Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred. Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance. Proficient with Microsoft Office, including Outlook, Word, Excel and Teams 3-5 Years experience in a skilled nursing facility required. Experience in multi-site/central intake preferred. Skills & Characteristics Ability to establish and maintain positive working relationships with referral partners, residents, families, healthcare professionals, and internal team members. Strong verbal, written, and interpersonal communication skills. Demonstrated customer service skills with a commitment to responsiveness and follow-through. Strong organizational skills and attention to detail. Ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment. Ability to analyze information and make sound decisions regarding referral and admission opportunities. Accurate data entry and documentation skills. Skilled in conflict resolution, critical thinking, and problem-solving. Flexible and adaptable to changing priorities and organizational needs. Ability to work independently and collaboratively as part of a team. Recognize and uphold the autonomy, dignity, and rights of all elders and residents. Communicate a sense of caring, concern, respect, and dignity in all interactions. Work Environment Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for remote work according to organizational policies Travel for meetings, industry conferences and partnerships, as needed Be able to meet the following physical requirements, with or without reasonable accommodation: Occasionally lift and move objects weighing up to 10 pounds. BENEFITS Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Some benefits, including PTO and tuition reimbursement, are based on hours worked. Why work for Otterbein SeniorLife: For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services. Apply today and begin a meaningful career as a Central Intake Admissions Specialist at Otterbein!

  • Gahanna, OH

  • no content

Central Intake Admissions Specialist

Summary The Central Intake Admissions Specialist works with a sense of urgency as part of a collaborative team to support census growth through effective referral management and admissions coordination. This position develops and maintains relationships with referral sources and community leadership while evaluating referrals for clinical appropriateness and financial viability. The Central Intake Admissions Specialist serves as a key resource throughout the admissions process and works to ensure timely communication, accurate documentation, and exceptional customer service. Primary Duties and Responsibilities Retrieve and respond to referrals from referral platforms and referral sources in a timely manner. Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation. Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes. Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders. Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership. Complete or coordinate completion of patient assessments for potential admissions. Collaborate with community leadership regarding referrals requiring additional review or consideration. Obtain prior authorizations and verify payer requirements for admissions as appropriate. Ensure long-term care admission workflows are followed in accordance with organizational standards. Obtain or complete required pre-admission documentation, including PASRR and other regulatory requirements. Complete sex offender screenings and other required admission reviews. Maintain waitlists and communicate admission status updates as appropriate. Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system. Monitor referral response times and facilitate timely communication between referral sources and communities. Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams. Coordinate admission notifications and communications with appropriate departments. Verify and update demographic and insurance information as needed. Generate admission agreements and ensure completion within established timelines. Complete required reports, trackers, and documentation related to admissions and referral management. Support new business follow-up efforts through virtual outreach and communication platforms. Analyze referral activity, conversion trends, payer mix, and census-related data to identify opportunities for improvement. Utilize CRM systems and reporting tools to monitor referral activity and support census development initiatives. Participate in departmental meetings, training programs, and process improvement initiatives. Perform other duties as assigned. This job description is not meant to be an exhaustive list of duties or responsibilities and may change over time based on the strategy and needs of the organization. Experience & Qualifications High School Diploma or GED required. Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred. Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred. Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance. Proficient with Microsoft Office, including Outlook, Word, Excel and Teams 3-5 Years experience in a skilled nursing facility required. Experience in multi-site/central intake preferred Skills & Characteristics Ability to establish and maintain positive working relationships with referral partners, residents, families, healthcare professionals, and internal team members. Strong verbal, written, and interpersonal communication skills. Demonstrated customer service skills with a commitment to responsiveness and follow-through. Strong organizational skills and attention to detail. Ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment. Ability to analyze information and make sound decisions regarding referral and admission opportunities. Accurate data entry and documentation skills. Skilled in conflict resolution, critical thinking, and problem-solving. Flexible and adaptable to changing priorities and organizational needs. Ability to work independently and collaboratively as part of a team. Recognize and uphold the autonomy, dignity, and rights of all elders and residents. Communicate a sense of caring, concern, respect, and dignity in all interactions. Work Environment Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for remote work according to organizational policies Travel for meetings, industry conferences and partnerships, as needed Be able to meet the following physical requirements, with or without reasonable accommodation: Occasionally lift and move objects weighing up to 10 pounds. BENEFITS Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Some benefits, including PTO and tuition reimbursement, are based on hours worked. Why work for Otterbein SeniorLife: For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services. Apply today and begin a meaningful career as a Central Intake Admissions Specialist at Otterbein!

  • Cortland, OH

  • no content

Administrative Healthcare Leader (Coach)

Overview Are you a caring and compassionate leader who thrives in an environment where the focus is on enhancing the quality of life and holistic growth of older persons? The role of the Administrative Healthcare Leader (Coach) is to be the primary mentor to all staff as they grow, learn, understand, and achieve their roles in the Small House Neighborhood (Nursing Home model). This is viewed as a coaching relationship to assist individuals and groups to achieve their highest level of competency and potential as they serve our residents. Responsibilities Fully understands the philosophy of the small house Provides leadership, coaching and direction to staff as needed Understands how the change process affects people and works with them to overcome its challenges Monitors the house conditions by making regular visits Observes interpersonal relationships in the house including elder/elder, staff/elder, staff/staff Discusses observations/concerns with appropriate coordinator Conducts employment interviews and participate in new hire orientation Obtains a daily verbal report from each house Attends team meetings Supports Self Directed Work Team (SDWT) compliance with in-service requirements such as identifies learning needs and ways to meet those learning needs Inputs and reviews weekly scorecards with house and leadership Monitors attendance and turnover reports Reviews weekly menus Provides training materials to staff and team Collaboratively identifies issues and develops actions plans for groups and individuals Completes staff evaluation and counseling process when appropriate Qualifications Applicants should have an interest in caring for the quality-of-life needs of the elders and have a willingness to work as a member of the team. The Applicant must have the ability to: Desire and passion to liberate elders with a willingness to learn the Small House concept that keeps the neighborhood free of institutional mindset Licensure/Certification: Must possess a current Ohio Nursing Home Administrator license or be in an approved Administrator in Training (AIT) program. RN or LPN license a PLUS! Education: BS or BA in related field BENEFITS Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Some benefits, including PTO and tuition reimbursement, are based on hours worked. Apply today and begin a meaningful career as an Administrative Healthcare Leader (Coach) at Otterbein!

  • Gahanna, OH

  • no content

Central Intake Admissions Specialist

Summary The Central Intake Admissions Specialist works with a sense of urgency as part of a collaborative team to support census growth through effective referral management and admissions coordination. This position develops and maintains relationships with referral sources and community leadership while evaluating referrals for clinical appropriateness and financial viability. The Central Intake Admissions Specialist serves as a key resource throughout the admissions process and works to ensure timely communication, accurate documentation, and exceptional customer service. Primary Duties and Responsibilities Retrieve and respond to referrals from referral platforms and referral sources in a timely manner. Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation. Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes. Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders. Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership. Complete or coordinate completion of patient assessments for potential admissions. Collaborate with community leadership regarding referrals requiring additional review or consideration. Obtain prior authorizations and verify payer requirements for admissions as appropriate. Ensure long-term care admission workflows are followed in accordance with organizational standards. Obtain or complete required pre-admission documentation, including PASRR and other regulatory requirements. Complete sex offender screenings and other required admission reviews. Maintain waitlists and communicate admission status updates as appropriate. Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system. Monitor referral response times and facilitate timely communication between referral sources and communities. Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams. Coordinate admission notifications and communications with appropriate departments. Verify and update demographic and insurance information as needed. Generate admission agreements and ensure completion within established timelines. Complete required reports, trackers, and documentation related to admissions and referral management. Support new business follow-up efforts through virtual outreach and communication platforms. Analyze referral activity, conversion trends, payer mix, and census-related data to identify opportunities for improvement. Utilize CRM systems and reporting tools to monitor referral activity and support census development initiatives. Participate in departmental meetings, training programs, and process improvement initiatives. Perform other duties as assigned. This job description is not meant to be an exhaustive list of duties or responsibilities and may change over time based on the strategy and needs of the organization. Experience & Qualifications High School Diploma or GED required. Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred. Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred. Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance. Proficient with Microsoft Office, including Outlook, Word, Excel and Team 3-5 Years experience in a skilled nursing facility required. Experience in multi-site/central intake preferred Skills & Characteristics Ability to establish and maintain positive working relationships with referral partners, residents, families, healthcare professionals, and internal team members. Strong verbal, written, and interpersonal communication skills. Demonstrated customer service skills with a commitment to responsiveness and follow-through. Strong organizational skills and attention to detail. Ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment. Ability to analyze information and make sound decisions regarding referral and admission opportunities. Accurate data entry and documentation skills. Skilled in conflict resolution, critical thinking, and problem-solving. Flexible and adaptable to changing priorities and organizational needs. Ability to work independently and collaboratively as part of a team. Recognize and uphold the autonomy, dignity, and rights of all elders and residents. Communicate a sense of caring, concern, respect, and dignity in all interactions. Work Environment Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for remote work according to organizational policies Travel for meetings, industry conferences and partnerships, as needed Be able to meet the following physical requirements, with or without reasonable accommodation: Occasionally lift and move objects weighing up to 10 pounds. BENEFITS Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Some benefits, including PTO and tuition reimbursement, are based on hours worked. Why work for Otterbein SeniorLife: For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services. Apply today and begin a meaningful career as a Central Intake Admissions Specialist at Otterbein!

  • Franklin, IN

  • no content

Central Intake Admissions Specialist

Summary The Central Intake Admissions Specialist works with a sense of urgency as part of a collaborative team to support census growth through effective referral management and admissions coordination. This position develops and maintains relationships with referral sources and community leadership while evaluating referrals for clinical appropriateness and financial viability. The Central Intake Admissions Specialist serves as a key resource throughout the admissions process and works to ensure timely communication, accurate documentation, and exceptional customer service. Primary Duties and Responsibilities Retrieve and respond to referrals from referral platforms and referral sources in a timely manner. Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation. Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes. Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders. Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership. Complete or coordinate completion of patient assessments for potential admissions. Collaborate with community leadership regarding referrals requiring additional review or consideration. Obtain prior authorizations and verify payer requirements for admissions as appropriate. Ensure long-term care admission workflows are followed in accordance with organizational standards. Obtain or complete required pre-admission documentation, including PASRR and other regulatory requirements. Complete sex offender screenings and other required admission reviews. Maintain waitlists and communicate admission status updates as appropriate. Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system. Monitor referral response times and facilitate timely communication between referral sources and communities. Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams. Coordinate admission notifications and communications with appropriate departments. Verify and update demographic and insurance information as needed. Generate admission agreements and ensure completion within established timelines. Complete required reports, trackers, and documentation related to admissions and referral management. Support new business follow-up efforts through virtual outreach and communication platforms. Analyze referral activity, conversion trends, payer mix, and census-related data to identify opportunities for improvement. Utilize CRM systems and reporting tools to monitor referral activity and support census development initiatives. Participate in departmental meetings, training programs, and process improvement initiatives. Perform other duties as assigned. This job description is not meant to be an exhaustive list of duties or responsibilities and may change over time based on the strategy and needs of the organization. Experience & Qualifications High School Diploma or GED required. Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred. Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred. Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance. Proficient with Microsoft Office, including Outlook, Word, Excel and Teams 3-5 Years experience in a skilled nursing facility required. Experience in multi-site/central intake preferred Skills & Characteristics Ability to establish and maintain positive working relationships with referral partners, residents, families, healthcare professionals, and internal team members. Strong verbal, written, and interpersonal communication skills. Demonstrated customer service skills with a commitment to responsiveness and follow-through. Strong organizational skills and attention to detail. Ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment. Ability to analyze information and make sound decisions regarding referral and admission opportunities. Accurate data entry and documentation skills. Skilled in conflict resolution, critical thinking, and problem-solving. Flexible and adaptable to changing priorities and organizational needs. Ability to work independently and collaboratively as part of a team. Recognize and uphold the autonomy, dignity, and rights of all elders and residents. Communicate a sense of caring, concern, respect, and dignity in all interactions. Work Environment Typical office environment, with minimal exposure to excessive noise or adverse environmental issues. Flexibility for remote work according to organizational policies Travel for meetings, industry conferences and partnerships, as needed Be able to meet the following physical requirements, with or without reasonable accommodation: Occasionally lift and move objects weighing up to 10 pounds. BENEFITS Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Some benefits, including PTO and tuition reimbursement, are based on hours worked. Why work for Otterbein SeniorLife: For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services. Apply today and begin a meaningful career as a Central Intake Admissions Specialist at Otterbein!

  • Lakeside Marblehead, OH

  • no content

Executive Chef - Community

Overview The Executive Chef is a full time salaried position directing a full service kitchen and wait staff providing three meals a day and specialty dining experiences. The position manages the back of the house staff and schedules; ordering and inventory; daily oversight of food production and quality. Working closely with the Associate Director of Dining Services, the position will provide direction for cooks, wait staff, and others to ensure all functions of the Dining Department are preformed efficiently and correctly. Responsibilities Coordinating the daily menus and recipes and managing multiple job tasks Directly supervising and training kitchen personnel on all related culinary activities in conjunction with Director of Food and Beverage Department Overseeing daily operation of the kitchen and ensures the highest quality food products for an Independent Living community Maintaining kitchen sanitation and safety standards Assisting with set-up, service, and clean-up of food production Ability to lift 5-20 pounds alone and up to 50 pounds with assistance Qualifications Experience with budget control and stock management Strong supervisory skills Flexibility with schedule and hours Must enjoy working with the senior population Must be able to pass a physical, background check and drug test Education: High School diploma or GED Licensure: Serv-Safe certification Experience: Five (5) or more years of experience in the dining and cooking field; preferably in a healthcare & restaurant setting BENEFITS Medical insurance with free virtual doctor visits Pharmacy Benefits Vision and dental insurance Paid Time off that accrues immediately Paid Holidays Life insurance Retirements Savings with a 401(k) or 403(b) with company match Get access to 50% of your wages before pay day through PayActiv Employee sponsored fund for employees in need Employee Assistance Program (EAP) Tuition Assistance Some benefits are based on hours worked Apply today and begin a meaningful career as an Executive Chef at Otterbein!

  • Pemberville, OH

  • no content

Supervisor of Culinary Services

Overview Otterbein has an employment opportunity for a Supervisor of Culinary Services, a full time position which includes a generous benefits package. The Supervisor of Culinary Services is responsible for supervising the overall production of Culinary Services for the Assisted Living, Long-Term Care and Post-Acute areas of the Otterbein campus. You will manage staff and create schedules, order food and supplies and conduct inventory, provide daily oversight of food production and ensure high quality. The Supervisor will also ensure compliance with community policies and procedures, as well as state and federal regulations. We offer restaurant-style dining for our residents in a comfortable, home-like atmosphere. If you have the desire to serve older persons in a faith-based environment, this is the place for you. Full benefits available! Apply from your phone! Text OTTER to 89743 Due to the COVID-19 pandemic , we supply PPE (Personal Protective Equipment) to keep you and our residents safe. Additionally, we have implemented stronger infection control and testing procedures in all Otterbein locations. Responsibilities Assists with developing recipes. Prepares regular and therapeutic diets. Processes and appropriately follows resident diet orders. Ensure partners follow therapeutic and special consistency meal orders Ensures all pantries are adequately stocked daily. Ensures proper completion of the daily temperature logs, and other daily documentation. Assumes all responsibility in the absence of the Director of Culinary Services. Assists the Director of Culinary Services with routine and special function menu planning, and the overall production of the culinary services department. Assists with interviewing, selecting, hiring, training and evaluating culinary services partners. Supervises partners to ensure that meals are served hot, on time, and in an attractive manner. Identifies opportunities for partner development regarding hospitality training, sanitation practices, and safe food handling techniques. Qualifications Must be an excellent cook, preferably with formal culinary training Knowledge of health care food service regulations Superior supervisory and customer service skills Enjoy working with the senior population Willingness to be flexible with schedule and hours Education: High School diploma or GED Experience: Minimum of three years experience in dining, catering, restaurant and/or cooking field, preferably in the senior living setting. Apply today and begin a meaningful career as an Supervisor of Culinary Services at Otterbein!

  • Fort Shawnee, OH

  • no content

Culinary Aide / Wait Staff

Now Offering DailyPay Overview Otterbein is currently seeking a talented Culinary Aide / Wait Staff to join our team at our vibrant, not-for-profit retirement community. Culinary Aides assist in the preparation and serving of quality food to residents, guests, and employees under sanitary conditions. At Otterbein, you're more than an employee, you're a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make. Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind. Shifts Available: Part time 4p-8p Responsibilities Must have a smile on your face and give great customer service at all times to residents, partners, and guests. Must have good attendance. Must take ownership of nursing neighborhoods while working in them. Must be able work hand in hand with the nursing department in order to serve the residents. Prepare and set-up of all menu items according to standards. Accurately service hot and cold food items, condiments, utensils, etc., onto trays on a moving tray line according to tray tickets and menu spread sheets. Restocks cafeteria of other areas with food and supplies in a courteous, timely manner. Serve meals to residents in a courteous, timely manner. Scrape dirty trays and dishes and the loading and unloading of the dish machine. Hand wash pots and pans, and other designated items. Maintain the kitchen facilities in a sanitary manner including floors, walls, all equipment, and utensils. Safely handles a variety of chemicals and educates employees about the same. Assists in kitchen where needed. Ensures that a clean and safe environment is maintained. Communicates and cooperates with dietary personnel and other departments. Maintains resident rights and confidentiality. Interacts positively with residents, family members, personnel, and visitors under a variety of conditions and circumstances. Follows Universal precautions and Infection Control techniques. Qualifications Education: High School diploma or GED preferred Experience: 0-2 years in food service within a Long-Term Care environment preferred BENEFITS Health & Wellness Medical Insurance with free virtual doctor visits Vision & Dental Insurance Pet Insurance Life Insurance Employee Assistance Program (EAP) for personal and professional support Financial Security 401(k) Retirement Savings Plan with company match Paid Time Off (PTO) that accrues immediately from day one Paid Holidays for a healthy work-life balance Access to DailyPay , enabling you to access up to 100% of your earned wages on a daily basis Tuition Reimbursement up to $5,250 per year for ANY field of study Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College Employee-Sponsored Crisis Fund available for those facing unforeseen challenges Legal & Identity Theft Protection Growth & Development University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts Multiple Partner Discounts available for various products and services through Access Perks Access to 1,000s of hours of personal and professional development material through RightNow Some benefits, including PTO and tuition reimbursement, are based on hours worked. Why work for Otterbein SeniorLife: For more than 100 years, Otterbein has provided senior housing options rooted in respect and community. We're a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents. Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services. Apply today and begin a meaningful career as a Culinary Aide / Wait Staff at Otterbein!

  • Lebanon, OH

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Registered Respiratory Therapist-Child

Find your calling at Mercy! Performs direct patient care in all aspects of respiratory care according to physicians' orders or protocol. Determines effectiveness of therapy. Provides ventilator support during cardiopulmonary resuscitation and maintains life support equipment in the intensive care units and other designated areas. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards. Position Details: Sign-On-Bonus incentive included up to $10,000 Shift: 7:00 pm- 7:00 am Education: Graduate from an Accredited College Program in Respiratory Care. Licensure: Must have a current license in the state of practice. Experience: Certifications: Registered as a therapist by the National Board of Respiratory Care (RRT). BLS, NRP and PALS (may obtain upon hire). Other: Ability to demonstrate critical thinking skills, ability to be flexible and adaptable. Must possess the skills and judgment necessary to implement medical plan of care, clinical interventions and procedures as needed for the care of the patient. Preferred Education: Bachelor's Degree Preferred. Preferred Licensure: Preferred Experience: Prior Neonatal and Pediatric Intensive care experience preferred. Preferred Certifications: NPS (Neonatal/Pediatric Specialist from the NBRC). Preferred Other: Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

  • Saint Louis, MO

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Registered Respiratory Therapist-Child - Nights - FT

Find your calling at Mercy! Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work." Position Details: Registered Respiratory Therapist (RRT) - Pediatrics & Neonatal Care Full-Time Nights Mercy Hospital $10,000 Sign-On Bonus $7,000 Relocation Assistance Paid Upfront Bring your expertise. Share your heart. Make a difference. At Mercy , our mission is clear: we bring to life a healing ministry through compassionate care and exceptional service. We believe exceptional patient care starts with exceptional people. That's why Mercy has been recognized by Modern Healthcare as one of the nation's "Top 100 Places to Work." If you're a passionate Registered Respiratory Therapist who thrives in pediatric and neonatal care, we invite you to join a team where your skills are valued, your growth is supported, and your work changes lives every day. Why Join Mercy? Competitive Incentives $10,000 Sign-On Bonus $7,000 Relocation Assistance (Paid Upfront) Outstanding Benefits Starting Day One Medical, Dental & Vision Coverage 401(k) with Employer Match Paid Parental Leave Tuition Reimbursement up to $2,000 annually $100 Monthly Dependent Care FSA Contribution Generous PTO & Paid Volunteer Time Career Growth and Advancement Opportunities What You'll Do As a Registered Respiratory Therapist , you'll provide advanced respiratory care for neonatal and pediatric patients while serving as a trusted clinical resource for physicians, nurses, patients, and families. Clinical Excellence Deliver comprehensive respiratory therapy treatments and interventions Assess respiratory needs and develop individualized care plans Assist physicians with diagnostic and therapeutic procedures Monitor patient progress and modify care plans as needed Educate patients and caregivers on respiratory conditions and treatments Support critical care, neonatal, and pediatric respiratory services Apply clinical judgment and critical thinking in both routine and complex situations Collaboration & Leadership Participate in multidisciplinary rounds and care planning Serve as a preceptor and mentor to team members Collaborate with physicians, nurses, and allied health professionals Communicate patient goals, status changes, and care updates effectively Help resolve patient, family, equipment, and workflow concerns Safety & Quality Maintain the highest standards of patient safety and infection prevention Follow all medication administration and documentation requirements Adhere to patient identification, handoff communication, and safety protocols Support continuous improvement initiatives and quality programs Equipment & Technology Operate and maintain respiratory care equipment Process and exchange respiratory devices and oxygen equipment Assist with evaluating new technologies and products Ensure supplies and equipment are available and functioning properly Qualifications Required Graduate of a CoARC-approved Respiratory Care Program Current Respiratory Care Practitioner (RCP) License Registered Respiratory Therapist ( RRT ) credential through the National Board for Respiratory Care (NBRC) Ability to lift, push, pull, and maneuver equipment up to 50 pounds Strong critical-thinking, communication, and patient care skills Preferred Pediatric or neonatal respiratory care experience Critical care experience ACLS Certification PALS Certification (required for therapists working in the Emergency Department) The Mercy Difference At Mercy, you're more than a therapist-you're a vital part of a mission-driven team dedicated to improving lives. We invest in your professional development, celebrate your contributions, and empower you to provide the highest level of care to our youngest and most vulnerable patients. Ready to make a lasting impact? Apply today and join Mercy as a Registered Respiratory Therapist - Pediatrics & Neonatal Care (Full-Time Nights). Compassion. Expertise. Purpose. That's Mercy. Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

  • Battlefield, MO

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Registered Respiratory Therapist - PRN - Mercy Hospital Jefferson

Find your calling at Mercy! Performs direct patient care in all aspects of respiratory care, according to physician's orders. Consults physicians on effectiveness of therapy. Acts as an advanced resource person for physicians and nursing on respiratory care. Performs duties as assigned. Position Details: Location: Mercy Hospital Jefferson 1400 US Highway 61 N Festus, MO 63028 Hours/Schedule: PRN (As Needed) Qualifications: Education: Graduate of Approved Respiratory Care program. Licensure: Meets state licensure requirements and has a current Respiratory Care Practitioner (RCP) license. Certifications: Hold the Registered Respiratory Therapist (RRT) credential awarded by the National Board for Respiratory Care (NBRC). Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32 hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

  • Festus, MO

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