Director, Product Management - Government Segment

Company Highmark Health Job Description JOB SUMMARY This role will lead product management efforts specifically focused on the Acquisition & Onboarding portfolio within the Government segment (Medicare and ACA) . The incumbent will be responsible for defining and executing strategies that drive membership growth, enhance member retention, and optimize the onboarding experience to foster engagement and confidence among our government members. This includes leveraging a deep understanding of market trends, government regulations, and the unique needs of our target audience to develop and launch innovative products and solutions. The leader will be accountable for defining strategy, formulating roadmaps, and ensuring value realization, ultimately shaping exceptional experiences and achieving critical business outcomes for the government segment. ESSENTIAL RESPONSIBILITIES Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority. Product Strategy & Vision Define and articulate a clear product vision and strategy, communicating it effectively to stakeholders across the organization. Conduct market research, competitive analysis, and customer insights to identify unmet needs and opportunities for product innovation. Apply Human Centered Design principles to develop new products and experiences that delight and create durable customer and business value. Socialize product strategy and roadmap with key stakeholders and obtain buy-in. Develop and maintain a comprehensive multi-year product roadmap that aligns with the company's strategic goals and segment/market trends. Identify & develop relationships with stakeholders to foster collaboration and influence business strategies & adjust product roadmap & strategy. Product Development & Management Lead the product development process from ideation to launch, working closely with cross‑functional teams including engineering, design, technology, operations, marketing, and sales. Define product requirements, user stories, and acceptance criteria, ensuring alignment with experience strategy, business objectives, and customer needs. Manage product backlog, prioritize features, and track progress against timelines, budgets, and value realization. Conduct user testing and gather feedback to continuously improve product usability and performance. Product Lifecycle Management Monitor product performance metrics, analyze data, and identify areas for improvement. Develop and implement strategies for product optimization, growth, and expansion. Manage product in accordance with our Product Management lifecycle from launch to sunset, ensuring smooth transitions and minimizing disruption to customers, and engaging appropriate teams (research, design, marketing, engineering) as needed throughout lifecycle. Team Leadership & Collaboration Build, mentor, and lead a high‑performing team of product managers and analysts. Develop and deliver messaging that provides clear direction with needed context and strategic connection for teams. Foster a collaborative, innovative and data‑driven culture within the product team. Lead teams through complex organizational or strategic changes with intention and optimism while maintaining team morale. Effectively communicate product vision, strategy, and progress to stakeholders at all levels. Industry Expertise & Compliance Stay abreast of industry trends, regulations, and best practices in the health care sector & ensure comply with relevant regulations and industry standards. Other duties as assigned or requested. EXPERIENCE Required 7 years of experience in product management, strategy, operational improvement, and/or consulting or other relevant experience, preferably within the health insurance industry. 5 years of experience in Management or leadership role. Preferred None SKILLS Through knowledge of membership, rates, financial, economic and competitive data. Excellent written, interpersonal, communication, and presentation skills. Excellent analytical, problem‑solving, and decision‑making skills. Proven track record of successfully developing and launching innovative products that meet customer needs and drive business growth. Knowledge of software development lifecycle, from planning to delivery. Experience developing business cases, and building ROI for programs from planning through execution. Strong understanding of the health insurance and health system landscape, including regulatory requirements, market dynamics, and customer behavior. Ability to lead and motivate teams, fostering a collaborative and results‑oriented environment. Experience using sketches, flow diagrams, wireframes, mockups, prototypes, member experience blueprints, and visual concepts. EDUCATION Required Bachelor’s degree in Business Administration, Healthcare Administration, or a related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree. Substitutions None LICENSES or CERTIFICATIONS Required None Preferred None Language (Other than English) None Travel Requirement 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office- or Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site‑to‑site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected]. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Req ID: J281034 Pay Range Minimum: $142,000.00 Pay Range Maximum: $236,000.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. J-18808-Ljbffr

Store Leader: Grow Sales, Inspire Team & Guest Experience

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important around here – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew! Position Overview As a General Manager, you are responsible for the financial performance of the store. You will continuously encourage strong team engagement and a healthy culture by ensuring that clear roles and responsibilities are understood. You will do this by setting appropriate expectations, holding team members accountable, and, as a team, delivering a great overall guest experience. To be successful in the General Manager role, you are expected to maximize opportunities for sales and traffic growth and be an inspiration to your team. You enable your team and the business by demonstrating a commitment to Team, Guest (& Quality), and Business. You bring the core values to life by embodying Caribou’s purpose: To create day‑making experiences that spark a chain reaction of GOOD. Core Responsibilities TEAM Ensure the store is fully staffed for upcoming shifts, including making certain that all store schedules are up to date and written in a timely and effective manner; be deliberate regarding staffing decisions, including bench planning and development. Develop creative team‑member engagement strategies and foster a culture of continuous internal growth and development. Build and maintain a high‑performing team through goal and standard setting, accountability, inspiration, and consistency by utilizing Caribou tools and resources. Ensure the execution and team training completion of role‑based training programs, promotional window training, and all other onboarding and training initiatives. Provide ongoing coaching, feedback, and recognition to team members to support their development, enhance performance, and foster a positive and motivating work environment. Model and uphold company policies, practices, and standards, and ensure a safe and supportive environment for team members and guests. Use assigned Caribou systems and tools in the appropriate manner and timeline. GUEST (& Quality) Lead by example to inspire and empower team members to deliver outstanding guest experiences by fostering a culture of excellence, continuous improvement, and fun. Facilitate the timely resolution of employee/customer relations, supply chain management, and asset management‑related issues. Drive strategies to consistently improve guest satisfaction, speed of service, and loyalty through actionable insights and results‑driven initiatives. BUSINESS Take ownership and lead with passion and vision to drive store performance, inspiring the team to drive sales, profitability, and operational excellence. Commit to excellence for regular and adaptable scheduling as needed; follow Caribou General Manager scheduling standards for inventory management, admin, promotional window sets, holidays, and other necessary times to be present in the store. Manage supply chain processes and asset management to ensure timely replenishment, accurate stock levels, and efficient resource allocation, minimizing disruptions and supporting seamless store operations. Utilize financial planning knowledge to manage budgets for the store and company. Manage the Operating Statement and other financial inputs to analyze trends, make appropriate adjustments in the moment and for the future, with a focus on top‑line sales and managing expenses according to business needs. Ensure cash flow growth through appropriate and ethical fiscal responsibility. Create energy, enthusiasm, and focus on meeting and exceeding sales goals. Support the delivery of operational excellence to drive in‑store sales initiatives that enhance overall business performance. Manage inventory and waste to ensure operational efficiency and minimize loss. Maintain rigorous standards in food safety, sanitation, and health protocols. Skills and Qualifications Bring Caribou’s Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve with Love. Build trust through transparent communication and consistent follow‑through. Display resilience and composure, maintaining focus and perspective in dynamic environments. Act as a change leader, embracing growth and fostering adaptability in the team. Provide a store environment that sets equitable standards for people development and goal achievement. Support General Manager (GM) peers through partnership and collaboration. Provide and receive feedback with positive intent, demonstrating empathy, professionalism, and a commitment to growth, while handling challenging situations and confidential information with empathy and consistency. Take ownership of difficult conversations by seeking to understand team members and providing resolutions in a timely manner. Qualifications Required: A minimum of 1‑2 years of restaurant, retail, or guest service management experience and/or combined experience and education. Must be 18 years of age or older. Have reliable transportation. Ability to work full‑time (47 hours per week) and be available early mornings, evenings, weekends, and holidays. Willingness to learn new systems and tools as they are introduced to support the business. Preferred: ServSafe certification or ability to receive a certificate within 90 days of employment. Experience with sales building, profit & loss (P&L) statements, recruitment, and training. Keen aptitude for store systems including Toast, CrunchTime, GoSpotCheck, EcoSure, TeamworX, Medallia, Workday, Beekeeper, etc. Valid driver’s license. High school diploma or GED equivalent. Physical Requirements Bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours are required. The duties of this position may change from time to time, and reasonable accommodations may be provided. Compensation Range Hourly rate: $20.82 – $39.77. Starting pay is subject to local and state minimum wage regulations. These rates reflect what the employer reasonably and in good faith expects to pay. Equal Opportunity Employment Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state, or local laws. If you have a disability or special need that requires accommodation, please let us know. Address: 5401 Shoreline Drive, Mound, Minnesota 55364 Brand: Caribou Coffee J-18808-Ljbffr

AI Partnerships & Growth Intern

Student club leaders preferred. Aggressive, event-focused, and passionate about driving outcomes. About Inference Academy Inference Academy is an AI learning lab focused on helping students and career‑transition talent build real‑world AI skills. We run practical AI workshops, educational programs, and portfolio‑driven learning experiences that help people become confident AI builders and operators. About the role We’re looking for a high‑agency growth intern who knows how to make things happen on campus. This role is for someone who loves outreach, partnerships, events, and turning conversations into real traction. What you’ll do Reach out to career centers, student clubs, and campus communities Organize workshops, webinars, and student events Build and manage partnership pipelines with universities and student organizations Drive attendance, follow‑ups, and post‑event conversion Represent the company in meetings, events, and campus activations Help grow awareness and top‑of‑funnel demand through execution and hustle Growth path This role starts as an unpaid internship Strong performers can be converted into a paid position once KPI targets are consistently met Requirements Current or former student club leader strongly preferred Confident, proactive, and highly execution‑focused Strong communication and outreach skills Comfortable with cold outreach, follow‑up, and partnership building Clear path to a paid internship based on performance Direct founder mentorship and career coaching Real ownership over projects and measurable outcomes Access to startup and AI events in San Francisco Strong resume and portfolio‑building experience Networking exposure to founders, operators, and AI professionals Office perks such as team lunches, snacks, and workspace access J-18808-Ljbffr

General Manager - New Haven, CT

Who We Are At Guardian Restoration Partners, we are on a mission to build the most impactful restoration business in the industry. Our network of "Guardians" helps property owners in crisis rebuild their lives after devastating events like water, fire, and mold damage. As part of our team, you’ll be contributing to a company that values results, integrity, and putting customers first. Guardian is a high‑growth, private‑equity‑backed company building a national platform in the restoration and field services industry. Through a focused acquisition strategy and strong organic growth, we are creating a best‑in‑class organization that combines local market expertise with the scale, systems, and discipline of a national platform. We are a passionate group of professionals committed to preserving the legacy of small and medium‑sized businesses while accelerating their growth, supporting our partners, expanding the Guardian network, and making a lasting, positive impact across every organization. Guardian Restoration Partners, an Alpine Investors Platform, is leading transformative change in the restoration and mitigation industry. Alpine Investors is a people‑driven private equity firm dedicated to investing in fragmented industries across the U.S., and our portfolio companies thrive through strategic consolidation, technology advancement, and operational support. What We Need We are seeking a General Manager (GM) who will play a pivotal leadership role within our restoration partner brands. As a GM, you’ll oversee all aspects of daily operations, holding full accountability for the location’s performance and success. You will drive growth, performance metrics, foster a thriving workplace culture, and develop all staff and management. Your goal will be to achieve world‑class operational standards and inspire others to do the same. This role includes full ownership of the operating P&L for the partner organization, where you’ll be responsible for driving organic business growth and achieving revenue targets. You’ll play a critical role in shaping and executing strategies to expand market share, optimize sales performance, and maximize profitability. With the support of leaders from the parent company—the CEO and a network of other GMs—you’ll have the resources to deliver exceptional service, drive efficiency, and implement innovative solutions in a dynamic environment. Key Responsibilities Oversee all operational aspects of the assigned partner locations, ensuring alignment with Guardian’s standards and goals. Drive revenue growth through strategic planning, forecasting, and implementation of best practices and ownership of P&L. Build and maintain strong relationships with local teams, partners, and clients to enhance customer satisfaction and loyalty. Analyze and optimize operational processes to improve efficiency, reduce costs, and maximize profitability. Ensure compliance with industry regulations and company policies to maintain a safe and secure working environment. Provide referrals of top talent to improve the organization, contributing to long‑term growth and development (GMs, Partner Leaders, etc.). Identify growth opportunities within 60 days and ensure action items post‑deal closure are outlined and in action within 90 days. Drive brand recognition within the community to become the partner of choice for restoration services. Serve as a culture champion and role model by fully embracing Guardian’s values of Do the Right Thing, Customer First, and Results Matter. Qualifications Bachelor’s degree in Business Administration, Management, or a related field; MBA preferred. Minimum of 8 years in a senior operational leadership role, ideally within the restoration or service industry. Proven ability to drive operational improvements, sales, and achieve financial targets. Exceptional leadership, interpersonal, and communication skills. Ability to travel as needed (quarterly meetings in Denver). Bonus: Veteran status, bringing a valuable background in leadership, discipline, and commitment to team success. Our Core Values Results Matter – We believe in delivering on our promises and driving outcomes that make a measurable difference. Do the Right Thing – Integrity is at the core of everything we do. We are committed to being ethical and trustworthy in every situation. Customer‑First – Our customers are at the heart of our business. We strive to exceed their expectations and build lasting relationships. Total Rewards Health, Dental, and Vision Insurance 401k Paid Time Off We are focused on becoming an “employer of choice” and are continuously looking at how to expand our Total Rewards offerings to best suit the needs of our employees. Why Join Us As part of the Alpine Investors portfolio, Guardian Restoration Partners is a dynamic, growth‑oriented team where your impact will directly shape our success. We foster a collaborative and supportive environment that champions both personal and professional development, with ample pathways for career advancement. This role offers an exceptional opportunity to take ownership within a high‑growth business, supported by a private equity firm renowned for building scalable, resilient companies. You’ll have the autonomy to make strategic decisions, inspire and build a passionate team, and leverage the resources needed to bring an ambitious vision to life. Location: North Haven, CT Compensation Guardian is committed to fair and equitable compensation practices. For this position, the pay range is $150,000–200,000 plus annual bonus and equity. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary range is subject to change and may be modified at any time. Ongoing Opportunity for a GM: At Guardian Restoration Partners, we are always seeking top talent to build our pipeline of future General Managers for upcoming acquisitions. These are pivotal leadership roles, and we are committed to finding exceptional candidates who align with our values and ambitious growth trajectory. If you are a results‑driven leader with a strong customer‑first mindset, we encourage you to apply. Applications are reviewed on a rolling basis, and the opportunity remains open as we identify the ideal candidates for our partner’s leadership teams. Equal Opportunity Employer At Guardian Restoration Partners, we are proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status as outlined by federal, state, or local laws. J-18808-Ljbffr