Director of Client Services

The Director of Client Services – Education Portfolio leads a multi-account portfolio of higher-education facilities services in the Greater Atlanta area. This role directs Operations and Facility Managers across multiple campuses to deliver integrated hard services (MEP/building maintenance, HVAC/electrical/plumbing, energy/asset management) and soft services (custodial/EVS, grounds/landscaping, office services). The Director owns portfolio-level P&L, drives client advocacy and growth in partnership with Business Development, and collaborates with Finance, HR, Safety, and other functional partners to achieve service, financial, and customer outcomes. Responsibilities Own day-to-day performance for a multi-campus portfolio in higher education; set strategy and give direction to Facilities Management staff (Building Maintenance/MEP, Custodial, Office Services, Grounds/Landscaping). Build and present an annual Portfolio Business Plan covering revenue, retention/upsell, service innovation, staffing, capital/opex, risk, and technology adoption (CMMS/IoT, dashboards). Monitor portfolio productivity and SLA achievement; conduct routine campus inspections and operational audits; lead corrective action plans. Ensure adherence to company and client policies (compliance, risk, EHS, union agreements as applicable). Utilize key technology applications (e.g., CMMS/asset management, workforce management, BI dashboards) to drive data-guided decision-making and transparency. Client Advocacy & Business Development Serve as customer advocate for the Education segment—lead executive reviews, satisfaction assessments, and roadmap sessions across campus stakeholders (Facilities, Finance, Housing/Residence Life, Athletics, Research). Partner with Business Development on retention and expansion: pipeline reviews, solution design, pricing/costing inputs, and executive presentations for bid/re-bid proposals. Source referrals and market intelligence within the Greater Atlanta higher-ed community; support regional marketing/brand activities consistent with company identity. Own the portfolio P&L; run monthly financial cadence (dashboard, variance, AR, forecast) and implement margin/working-capital improvements. Prepare/evaluate monthly, quarterly, and annual budgets; present strategies and follow-up results to senior leadership. Review engineering/costing models and life-cycle analyses for new/expanded scope (MEP, capital projects, energy programs). Human Resources (Team Building & Succession) Recruit, select, and develop Operations/Facility Managers and Area Managers in partnership with HR; build bench strength and succession plans for the portfolio. Lead performance management (goals, reviews, development plans); maintain contingency plans for new accounts, growth, and attrition. Ensure compliance with Federal/State and Company guidelines for hiring and workforce practices; support labor-relations matters where applicable. Safety (Culture & Outcomes) Champion a culture of safety across all campuses; implement portfolio EHS programs, training, and review boards; track leading/lagging indicators. Oversee Workers’ Compensation activity and risk mitigation in partnership with Corporate Safety/Risk. Other Execute special assignments and strategic initiatives at the VP’s direction. Represent the Education business in local industry forums and campus partner meetings. Required Qualifications 7–10 years of leadership in 3rd-party facility services (outsourced FM/IFM), with direct accountability for a portfolio of multiple accounts (multi-campus or multi-site); single-account leadership alone is not sufficient. Higher-education facilities experience spanning hard and soft services (e.g., MEP/building maintenance/HVAC/electrical/plumbing/asset & energy management; custodial/EVS; grounds/landscaping; office services). Food/dining services experience will not be considered. Demonstrated P&L ownership and financial acumen: budgeting, forecasting, AR, margin improvement, cost modeling. Proven client-facing leadership: executive reviews, service roadmap creation, upsell/retention, proposal participation. Strong people leadership: hiring, coaching, performance management, succession planning for operations teams. Safety leadership across multiple sites: program deployment, training, incident prevention/response. Based in the Greater Atlanta area with ability to travel locally across metro campuses (and occasional regional travel as needed). Preferred Bachelor’s degree (Facilities/Engineering, Business, or related field) or equivalent experience. Certifications: IFMA CFM, APPA CEFP, OSHA 30, LEED credential, or similar. Experience with CMMS/asset platforms (e.g., Maximo, TMA, eMaint, Corrigo), workforce/quality tools, and BI dashboards. Exposure to union environments and labor-relations processes in custodial/maintenance contexts. Seniority level Director Employment type Full-time Job function Business Development and Management Industries Facilities Services J-18808-Ljbffr

Group Leader/Instructor, Explorer Camp (4128U), Recreation & Wellbeing - 75527

1 day ago Be among the first 25 applicants About Berkeley At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff. Group Leader/Instructor, Explorer Camp (4128U), Recreation & Wellbeing - 75527 At UC Berkeley, we believe that learning is a fundamental part of working, and provide space for supportive colleague communities via numerous employee resource groups (staff organizations). Our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our full‑time staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. Departmental Overview The Department of Recreation & Wellbeing provides competitive and recreational opportunities for students, faculty, staff and campus affiliated community members. In addition to the 30 sports clubs, the department offers a wide range of recreational activities and state‑of‑the‑art equipment. Position Summary Camp Counselors, also known as Group Leaders and Instructors in our youth programs and summer camps, are dedicated to fostering a positive and engaging experience for youth participants in our recreational programs and summer camps. They are responsible for delivering high‑quality instruction, developing age‑appropriate lesson plans tailored to their assigned activities, and providing consistent, constructive feedback to encourage growth and skill development. Group Leaders and Instructors also contribute to maintaining safe, clean, and well‑organized recreational spaces, ensuring an inclusive and supportive environment. Additionally, they may take on other program‑related responsibilities as needed to enhance the overall experience and meet the needs of participants. Application Review Date The First Review Date for this job is: 01/27/2025. This is an ongoing hiring process with multiple positions available. Applications will be regularly assessed, and hiring will occur at various points throughout the year. The job listing will remain open for as long as applications are accepted. Responsibilities General Supervision Ensure the overall supervision and safety of campers, managing risks and facilitating engaging downtime activities. Build positive, age‑appropriate relationships with campers, identifying and addressing individual needs to foster growth and well‑being. Encourage campers to step outside their comfort zones, take healthy risks, and enhance their knowledge and skills in a supportive environment. Maintain accurate attendance records, ensuring proper check‑ins and managing transition periods between activities. Safely guide campers between locations and supervise them during water/bathroom breaks, ensuring their well‑being at all times. Assist campers with personal belongings, lost and found items, sunscreen application, hydration, and waste disposal, promoting responsibility and independence. Support campers in problem‑solving and conflict resolution, stepping in to offer guidance only when necessary to empower their decision‑making. Supervise and mentor Junior Counselors, Counselors‑in‑Training, and Campers in Leadership Training (CILTs), providing constructive direction and feedback. Inspire and motivate campers, Junior Counselors, Counselors‑in‑Training, and CILTs to actively participate in all camp activities with enthusiasm and teamwork. Program Instruction & Facilitation Teach age‑appropriate skills and activities in a structured, progressive sequence, or assist in leading activities as directed by supervisors. Develop and submit detailed lesson plans for each activity session, collaborating with co‑counselors and Leadership Team members to design progressive lessons tailored to campers’ ages and skill levels. Lead well‑organized, engaging classes that maximize camper participation, offering a variety of creative and interactive activities. Provide specialized instruction to children (ages 5‑14) in one or more areas, including archery, arts and crafts, badminton, basketball, card games, chess, dance, drama, field games, flag football, frisbee, group games, golf, lacrosse, leadership, motor fitness, music, nature studies, rugby, skateboarding, soccer, softball, table tennis, track and field, volleyball, and yoga. Actively engage with campers throughout activities, fostering a supportive and inclusive environment. Integrate camp values and life skills into lessons and activities, ensuring they are presented in a developmentally appropriate and meaningful way. Administrative Ensure all equipment, materials, and supplies are well‑organized, properly maintained, and stored in their designated locations. Complete and submit all required paperwork accurately and on time, including training documentation, timesheets, lesson plans, and certifications. Complete and submit all incident and accident reports to supervisors promptly, as required. Conduct daily safety and cleanliness checks in activity areas, addressing any issues or reporting them to a supervisor or team leader. Miscellaneous Assist with the check‑in and check‑out procedures for all campers. Foster group unity by promoting theme days and camp traditions, helping both campers and staff feel connected and engaged. Support campers in making friends and enjoying the camp experience, ensuring a positive and inclusive atmosphere. Contribute ideas to improve camp operations and share suggestions during weekly staff meetings. Assist with, lead, or actively participate in staff social events, staff meetings, and any other programs assigned by your supervisor. Fill staffing needs and/or gaps at any of the other Berkeley Youth Recreation summer camp programs as determined by the supervisors. Cultivate a supportive, inclusive environment that encourages camper participation and engagement in all activities. Required Qualifications Has knowledge of Youth Recreation Programs, program planning/development, program structures, basic classroom management, and youth learning styles. Service orientation, judgment and decision‑making, critical thinking, develop original ideas, creative problem‑solving skills in a varied and challenging environment. Must be able to work effectively, across all organization levels, internally and externally. Client service minded, entrepreneurial spirit and creative thinking. Must have highly effective verbal and written communication skills. Must be proficient in the use of basic computer applications. Knowledge of and/or can quickly learn campus policies and procedures. Red Cross Infant/Child/Adult CPR certification. Preferred Qualifications At least one year (or 12 months) previous experience leading recreational programs for youth. Some college or Associate Degree and/or Bachelor's Degree. Certification to instruct in the applicable recreational sports program or equivalent experience. Salary & Benefits For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted hourly range that the University reasonably expects to pay for this position is $20.50 – $21.25. How to Apply To apply, please submit your resume and cover letter. Other Information This recruitment has 25 openings. Conviction History Background This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check. Mandated Reporter This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter. SB 791 and AB 810 Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. “Misconduct” Means Any Violation Of The Policies Or Laws Governing Conduct At The Applicant’s Previous Place Of Employment, Including, But Not Limited To, Violations Of Policies Or Laws Prohibiting Sexual Harassment, Sexual Assault, Or Other Forms Of Harassment, Discrimination, Dishonesty, Or Unethical Conduct, As Defined By The Employer. For Reference, Below Are UC's Policies Addressing Some Forms Of Misconduct: UC Sexual Violence and Sexual Harassment Policy; UC Anti-Discrimination Policy; Abusive Conduct in the Workplace. Equal Employment Opportunity U.S. Equal Employment Opportunity Commission poster. The University of California's Affiantive action policy. The University of California's Anti-Discrimination policy. J-18808-Ljbffr

Customer Success & Technical Training Manager

Customer Success & Technical Training Manager Join to apply for the Customer Success & Technical Training Manager role at Amphenol Communications Solutions Customer Success & Technical Training Manager 1 day ago Be among the first 25 applicants Join to apply for the Customer Success & Technical Training Manager role at Amphenol Communications Solutions Get AI-powered advice on this job and more exclusive features. Location: Santa Clara, California Posted: 8/28/2025 Location Name: Santa Clara Wage Max: 170,000.00 Wage Min: 130,000.00 Customer Success & Technical Training Manager - HSIO CN Summary Of Business Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive. Role Summary And Purpose The Customer Success & Technical Training Manager is responsible for ensuring HSIO CN customers achieve maximum value from our products and services through a seamless customer journey and robust technical enablement. This role combines strategic leadership of customer success initiatives with technical training and knowledge transfer, ensuring customers are informed, confident, and equipped to leverage our high-speed interconnect solutions. The Manager will work closely with Sales, Engineering, NPI, Operations, and Quality teams to deliver customer-focused solutions, improve adoption, and translate complex technical concepts into actionable guidance for customers. ATTRIBUTES Customer Centricity: Always advocates for the customer, ensuring solutions and training deliver real value. Quality Mindset: Proactively identifies potential fail points in products, processes, and support; drives continuous improvement. Problem-Solving Orientation: Analyzes complex issues and implements practical, sustainable solutions. Analytical Thinking: Uses data and metrics to guide decisions and measure impact. Collaboration & Influence: Builds trust and works effectively across functions and global teams. Adaptability & Agility: Navigates a fast-paced, matrixed organization and adapts to evolving customer and business needs. Leadership & Coaching: Inspires, mentors, and develops team members for high performance and growth. Curious - Possesses an inquisitive mind. Seeks new information and experiences and explores novel possibilities. Key Responsibilities The Customer Success and Technical Training Manager’s key responsibilities include, but are not limited to: ACTIVITY Description CUSTOMER SUCCESS LEADERSHIP Define and implement a customer success strategy aligned with HSIO CN business goals. Drive initiatives to improve customer satisfaction, retention, and long-term partnerships. Serve as the voice of the customer, ensuring feedback drives product and process improvements. Establish KPIs to measure customer success performance (NPS, CSAT, adoption rates, support response times). TECHNICAL TRAINING & ENABLEMENT Lead the development and delivery of technical training programs for customers, including workshops, webinars, and product documentation. Ensure customers fully understand product specifications, installation, operation, and troubleshooting. Collaborate with Engineering and NPI teams to translate technical product knowledge into accessible training materials. Build scalable onboarding programs to support multiple global customers. CROSS-FUNCTIONAL COLLABORATION Partner with Sales, Product Marketing, Operations, and Quality teams to align customer experience initiatives with business objectives. Work with NPI teams to ensure smooth product adoption and knowledge transfer during new product launches. Identify gaps in internal and customer knowledge and implement solutions to address them. TEAM MANAGEMENT & DEVELOPMENT Recruit, mentor, and develop a high-performing team of Customer Success Managers and Technical Trainers. Establish clear objectives, success metrics, and professional development plans for the team. Promote a culture of continuous learning and customer-first thinking across the organization. PROCESS & TECHNOLOGY OPTIMIZATION Implement and optimize customer success and training processes, leveraging CRM, MES, ERP, and BI tools. Develop digital resources, e-learning modules, and knowledge management systems for scalable training. Monitor metrics and continuously improve workflows to enhance efficiency and customer satisfaction. KEY COMPETENCIES Strategic thinking and customer-centric mindset Technical acumen with the ability to simplify complex concepts Leadership and team-building capabilities Operational and project management expertise Analytical skills to measure and improve customer outcomes Qualifications & Experience Bachelor’s degree in Engineering, Business, or related field; MBA or Master’s preferred. 10 years of experience in customer success, technical training, or customer-facing roles in electronics, connectors, or high-tech manufacturing. Proven experience in managing cross-functional teams and global customer programs. Strong understanding of product lifecycle, NPI, and manufacturing operations. Experience with CRM, MES, ERP, and BI tools; comfortable leveraging technology to drive customer engagement. Exceptional communication, coaching, and stakeholder management skills. WHY WORK FOR US? Competitive Compensation package- We offer a competitive compensation package, including competitive salaries, retirement plans, and comprehensive benefits. Opportunity for Global Impact- Make a tangible contribution within the organization by shaping the company’s technological future. Lead projects with an international scope, gaining exposure to diverse markets and cultures. Growth and Advancement: Our company is on an accelerated growth trajectory, and that translates to growth and advancement opportunities for our team, including access to training and development and education allowances. Autonomy and Ownership- Be part of a dynamic environment where your ideas are valued and you can take ownership of projects and initiatives, fostering a sense of accountability and accomplishment Commitment to Diversity: Amphenol is committed to fostering a culture of inclusion and belonging where individuals of all backgrounds can thrive and contribute their unique and valuable perspectives. Rewards, Benefits and incentives- Participate in our progressive employee incentive plans, retirement plan, and generous benefits package that includes health, dental, vision & traveller’s insurance as well as a Health Care Spending Account. Amazing team- Work with motivated, passionate teammates in a collaborative culture where cross-functional teamwork is encouraged. Come join the Amphenol family! Seniority level Seniority levelDirector Employment type Employment typeFull-time Job function Job functionHuman Resources IndustriesAppliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Amphenol Communications Solutions by 2x Get notified about new Technical Training Manager jobs in Santa Clara, CA . 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Principal Scientist (M.D. or D.O.)

Principal Scientist (M.D. or D.O.) Job ID: 2025-2226 Location: US-MA-Natick (open across all U.S. office locations) Practice: Health Sciences Position Type: Full‑time Posted Salary Range: USD $200,000.00 – USD $300,000.00 /Yr. About the Opportunity We are seeking a Medical Doctor and experienced consultant for the role of Principal Scientist in our Health Sciences Practice. In this role you will collaborate with multidisciplinary teams to provide strategic leadership and expert guidance on projects involving medical evaluations, causation analysis, risk assessment, and risk communication, across medical devices, therapies, and various health endpoints and medical conditions. Projects may also include mechanism of action evaluation, dose response, health hazard indices, literature reviews, comparative risk research, data‑science analyses, and assistance with regulatory documents and analyses. You will lead complex projects, cultivate relationships with existing clients, identify new business opportunities, and contribute to the growth of our Health Sciences Practice. Key Responsibilities Leverage deep knowledge in medicine to address a wide range of complex human health challenges across diverse client sectors, therapies, clinical health endpoints, and patients, delivering scientifically rigorous and impactful solutions. Identify, pursue, and secure new client engagements by understanding emerging needs and building long‑term partnerships. Maintain and grow trusted relationships with existing clients by consistently delivering high‑quality work, anticipating future needs, and serving as a strategic advisor. Build, manage, and empower multidisciplinary teams, fostering a collaborative and inclusive environment that values diverse perspectives and scientific integrity. Provide guidance, coaching, and professional development opportunities to technical staff, supporting their growth into future leaders and experts. Ensure successful project execution through effective planning, resource allocation, and budget management, while maintaining high standards of quality and timeliness. Offer high‑level scientific and strategic advice to internal stakeholders and external clients, contributing to the firm's thought leadership and client impact. Enhance the firm's visibility and credibility by publishing in peer‑reviewed journals, presenting at industry conferences, leading seminars, and participating in expert advisory or technical committees. Required Qualifications Doctor of Medicine (M.D.), Doctor of Osteopathic Medicine (O.D.), or equivalent degree from an accredited medical school. Ph.D. or M.S. in Epidemiology or a related scientific discipline is preferred. Minimum of 8 years of consulting experience in the pharmaceutical or public health areas. Past or current clinical experience preferred. Proven track record of business generation and attracting new and repeat clients or funding. Expertise in epidemiologic study design and real‑world evidence generation (e.g., non‑interventional, database studies, registries). Knowledge in regulatory science, pharmacovigilance, clinical development, or HEOR. Critical appraisal and scientific interpretation of observational studies. Experience managing or contributing to multidisciplinary project teams and mentoring staff. Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences. Strong analytical and problem‑solving skills, with the ability to interpret data, identify trends, and make informed recommendations. Outstanding reputation among clients and the scientific community for integrity, responsiveness, and technical expertise. Strong commitment to professional development. Benefits & Equal Opportunity Exponent is a proud equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. If you need assistance or accommodation due to a disability, you may email us at [email protected]. J-18808-Ljbffr