Group Director, Experience Strategy (Pharma Ad Agency Experience required)

Group Director, Experience Strategy (Pharma Ad Agency Experience required) Full-time Department: Marketing Agency Job Family: CX, UX, SEO Content Strategy Compensation: USD 143,170 - USD 206,000 - yearly EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first - and only - agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. We get fired up when people talk about getting-and staying healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. WHAT DOES A GROUP DIRECTOR, EXPERIENCE STRATEGY DO? The Group Director of Experience Strategy is an expert in omnichannel and personalized experiences, leading internal and external workstreams across individual brands and portfolios. As the day-to-day leads on their brands, Group Directors play a key role in relationship building and are self-aware, exceptional presenters and storytellers. This role is rooted in collaboration and adaptability across varied stakeholders, ensuring customer experiences meet business goals, user needs, and offer clients an innovative edge. Lead the execution of core and advanced Experience Strategy deliverables, including Website/IVA Strategy, Omnichannel Plan, Content Plan and recommendations, etc. Understand end-user needs, double clicks into user flows to reduce friction and identify emotional connection points while ensuring optimal accessibility & inclusivity Ensure alignment with overall brand strategy and create tactical briefs, implementation documentation for program execution Determine omnichannel maturity and enable transformation and modular readiness across brands Analyze qualitative and quantitative data to generate actionable insights and translating into compelling, data-backed stories and strategic recommendations for clients Support manager and Experience Strategy leadership on organic growth and new business initiatives Collaborate with senior leadership to define and develop new, innovative deliverables that drive client success and agency growth Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. All other duties as assigned. WHAT ARE WE LOOKING FOR? Bachelor’s degree in marketing, communications, or related field. 10 years (or more) of experience in Omnichannel Strategy, Experience Strategy, Digital Strategy, or a related field Experience in Oncology is a must due to the client assignment Experience in the Pharmaceutical, Biotech, or Healthcare Marketing industries Exceptional communication and presentation skills, with the ability to articulate complex ideas clearly to diverse audiences and senior stakeholders Deep understanding and experience with creating omnichannel experiences in pharma for HCPs and patients/caregivers Strong analytical skills, with proven experience using data and customer research to inform strategic decisions Expertise with Microsoft Office tools (e.g., PowerPoint, Word, Excel, etc.,) Proficiency with digital collaboration and journey mapping tools (e.g., Miro, Mural, Airtable) Working knowledge of marketing automation and CRM platforms (e.g., Veeva, Salesforce Marketing Cloud, Adobe, etc.,) Adept at using AI systems and frameworks OUR CULTURAL BELIEFS: Patient Minded – I act with the patient’s best interest in mind. Client Delight – I own every client experience and its impact on results. Take Action – I am empowered and empower others to act now. Grow Talent – I own my development and invest in the development of others. Win Together – I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters – I speak up to create transparent, thoughtful and timely dialogue. Embrace Diversity – I create an environment of awareness and respect. Always Innovate – I am bold and creative in everything I do. EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at eversana.com/careers. EVERSANA reserves the right to modify this base salary range and benefits at any time. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at [email protected]. J-18808-Ljbffr

Area Director of Sales - AC Dallas Frisco, Residence Inn Dallas Frisco, & Canopy Dallas Frisco

Address 4343 Frisco Green Ave, Fr_errno Frisco, TX, 75034 Compensation $100,000.00 - $105,000.00/year Job Description The Area Director of Sales is responsible for planning and managing the overall sales and marketing for a collection of 2-10 full service, premium select and/or independent branded hotels. This role has the responsibility to achieve optimal occupancy and ADR growth to maximize total revenue while meeting/exceeding hotel profit objectives for all of the entire collection of hotels. This individual will oversee operations of the hotel sales department including, but not limited to, direct sales, follow-up, sales administration, hiring of staff, training, managing and coaching. Additional responsibilities include sales and marketing budget, forecast, advertising, marketing and business plans; manages within approved plans and budgets. Management-level associates are expected to work as much of each workday as is necessary suchenfreund die job responsibilities; for OEM associates, overtime does apply and is calculated accordingly. Qualifications At least 4 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years ofhlab related experience. Prior Director of Sales or National Sales experience selling major downtown markets is required. Must have a valid driveru pamięt licenz in the applicable state. ffordd must possess highly developed verbal — & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients. Must have thorough experience with professional selling skillsغام: opening, probing, supporting, closing Shows strong analytical skills and strategic vision in establishing appropriate sales deployment. Must be proficient in general computer knowledgeglobals especially Microsoft Office products. Must be able to work independently and simultaneously manage multiple tasks. Strong organization and presentation skills. Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team. Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. орв положе must work well in stressful, high pressure situations; maintain composure and objectivity under pressure. Must be able to work with and understand financial information and data, and basic arithmetic functions. Responsibilities Coordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue. Coordinate sales automation efforts, ensuring a region sales database is developed and managed for various email campaigns and customer solicitation efforts, to maximize overall revenue. Develop, recommend, implement and manage the division“ annual budget and the advertising, public relations marketing and sales plans and programs for the hotel to maximize rate, occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations. Initiate and develop sales trips to key feeder markets / cities with a focus on identifying accounts that can directly benefit revenue performance targets at all hotels located within the cluster. In addition, work directly with property-based Directors of Sales to help with coordination of on property direct sales efforts. Proactively conduct outside sales calls, conduct sales tours and entertain clients. Understand the content reflected in contracts and how to negotiate terms therein. Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies. Monitor production of all top accounts and evaluate trends within your market. Conduct on property visits to hotels within assigned collection to assess strength of sales leadership, strategic culture and adherence to Aimbridge Hospitality’s established regulations, company standards, sales standards and sales metrics. Comply with attainment of individual goals, as well as team goals and budgeted metrics. Train all members of the hotel staff on how to recognize Greetings and capitalize on all sales opportunities to increase hotel occupancy and revenue. With input and guidance from the GM and/or Corporate HR, manage Human Resources in the division in order to attract, retain and motivate the employees; hireوجه, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office and Reservations. Maintain strong visibility in local community and industry organizations. Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis. Maintains professional working relationship and promote open lines of communication across your collection of hotels to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave, Aimbridge Digital, or Branded field marketing). Travel on a weekly basis, as required. After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details. Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program mindig Retirement Plan Property Information Look no further. The AC and Residence Inn Dallas Frisco is a unique complex that offers two brands under one roof. Our properties offer a combined 300 rooms with modern touches throughout designed to create harmonious and intriguing experiences for our guests. We have the pleasure of serving many of the businesses within close proximity of the hotels in addition to sports teams/sporting events. Our guests are energized by our location as we are within walking distance to The Star and a variety of eateries. They are also able to fuel up with their favorite Starbucks beverage at our licensed store, relax in our AC Lounge with a craft cocktail or mingle with peers in our meeting space. Creating this amazing environment for our guests begins with our team members who are proud to be connected to our fast-paced teamwork driven environment. Cross-training opportunities are supported and rewarded on our team members’ journeys to master two brands. It is a great property to bridge the gap between Select Service and Full Service. Our culture is defined as “To create warm memories and energizing connections with our guests and fellow teammates that make their lives more enjoyable.” We are thrilled to meet you and welcome you to our team. J-18808-Ljbffr

EV Fleet Facilities Program Manager

Job Title EV Fleet Facilities Program Manager Job Description Turner & Townsend is seeking an EV Fleet Facilities Program Manager to support a high‑tech client’s infrastructure and business growth. In this role you will lead the strategic planning and execution of the EV Charging Program, ensuring that fleet facility deployments are scalable, efficient, and aligned with business objectives. You’ll manage evolving project requirements across areas such as Security, Networking, Operations, and Facility Management. Additionally, you’ll develop and implement standards, processes, tools, and dashboards, while serving as the primary point of contact for internal teams and external partners. Responsibilities Project‑management oversight of the EV Charging program, overseeing implementation and pre‑construction activities for charger deployment nationwide and facility management requirements for daily operations. Business‑unit oversight for Vendor‑Owned Vendor‑Operated/Charging‑as‑a‑Service (ChaaS) projects, including pre‑construction phasing, schedule, budgeting, due diligence, onboarding, and alignment with the client’s business strategy. Collect program requirements from Product Operations and cross‑functional client teams for new technology, efficiencies, and operational enhancements, translating them into infrastructure needs for partners. Oversee due diligence efforts, including site visits, site selection, permitting investigation, and property/electrical due diligence performed by partners. Synthesize and present executive‑level business cases addressing infrastructure and technological considerations. Build trusted relationships across the business, acting as a liaison to ensure alignment between divisions, partners, and the client’s investment and portfolio strategies. Collaborate closely with Global Places and Service (GPS), Product Operations, Business Development, Legal, Finance, Security, Network, and other partners to deliver successful projects. Create, innovate, and implement systems of metrics to plan, manage, and measure performance for the Partnership Program and facility management of EV fleet facilities. Adhere to SOX control responsibilities where applicable. Qualifications Minimum 8 years of real‑estate project management experience, specifically in EV charging facilities; a plus for industrial operations, R&D, lab, and commercial office spaces of at least 300,000 sq ft. Expertise in business relationship management, balancing strategic goals across divisions. Experience leading large‑scale real‑estate projects, orchestrating teams through deal flows valued at $20 M each or greater. Exceptional project delivery skills, including navigating jurisdictional limitations, communicating recommendations effectively, and ensuring project success. Preferred Qualifications Experience developing and implementing process improvements to streamline project delivery cycles. Proven track record of objective analysis in fast‑paced environments where speed, flexibility, and frugality are valued. Advanced financial reporting, analysis acumen, and budget‑management skills. Interest or experience in the automotive and/or rideshare sector. Drive to work in a startup environment, ideally within the tech industry. Additional Information The salary range for this full‑time role is $140K–$170K per year. The range represents base salary only and may vary based on candidate experience and qualifications. *On‑site presence and requirements may change depending on the client’s needs. Seniority level Mid‑Senior level Employment type Full‑time Equal‑Employment Opportunity Statement Turner & Townsend is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community. Recruitment Policy It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will request a fee at any time. Any unsolicited resumes or CVs submitted through our website or to personal e‑mail accounts are considered personnel property and are not subject to agency‑fee payment. J-18808-Ljbffr

Executive Experience Consultant

Job Description The HQ Innovation Center is where the world’s most influential executives come to reimagine the future. Here, Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. We’ve defined the executive experience: shifting from sales-led, transactional meetings to facilitator-led conversations, curated narratives, and interactive demos anchored in customer transformation goals. Every touchpoint—before, during, and after the visit—is designed to surprise, delight, and inspire. We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. You’ll be at the center of a completely reimagined engagement strategy, where adaptability, influence, and trusted relationships are as critical as flawless execution. What You’ll Do: Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings, ensuring every engagement exceeds expectations and aligns to customer transformation goals. Influence & Inspire Change: Help shift organizational mindsets from legacy, slide-heavy briefings to an innovation-led, facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders. Build Trust Across the Organization: Forge strong relationships with sales leaders, C-level executives, product evangelists, and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNow’s strategic priorities. Industry-Aligned Advisory: Specialize in an assigned industry, developing a deep understanding of sector‑specific challenges and opportunities. Synthesize insights from engagements to shape future briefings, strengthen narratives, and position ServiceNow as a trusted advisor to industry leaders. Navigate Complexity & Ambiguity: Thrive in a fast‑paced, evolving environment where program standards are still being defined. Anticipate challenges, proactively address risks, and adapt seamlessly as priorities shift. Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partner—not a vendor. Champion Program Excellence: Uphold and evolve program standards, mentoring peers and partners to deliver world‑class engagements that differentiate ServiceNow from competitors. Qualifications What We’re Looking For: 8 years of experience designing and delivering high‑impact executive engagements or similar strategic programs. Proven ability to influence stakeholders at all levels—including sales teams, senior executives, and cross‑functional partners. Exceptional communication, facilitation, and storytelling skills, with executive presence that builds trust and credibility. Strong program and project management capabilities, with attention to detail and a commitment to excellence. Comfort navigating complexity, ambiguity, and rapid change, while keeping teams aligned and motivated. A consultative, customer‑first mindset and the ability to translate business challenges into opportunities for transformation. Entrepreneurial drive to continuously improve and “wow” customers in innovative, unexpected ways. Nice to Have (but not required) Familiarity with Microsoft Office 365 for collaboration and content development. Experience using BriefingSource for briefing and engagement management. Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives. Background in sales, customer experience and/or professional services, bringing perspective on how executive engagements accelerate business outcomes. For positions in this location, we offer a base pay of $113,700 - $199,000 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. J-18808-Ljbffr

Director of Sales

Join to apply for the Director of Sales role at Lodgco Hospitality 4 days ago • Be among the first 25 applicants Base pay range $60,000.00/yr - $60,000.00/yr Join our team at the newly renovated Courtyard by Marriott Traverse City! Job Summary The Director of Sales will be accountable for developing and implementing the comprehensive sales strategy for their assigned properties. Essential Job Functions Develop and execute marketing and sales strategies for each hotel/deployed segment (Marketing Plan, Quarterly action plans) Execute key brand initiatives Ensure brand website has correct and relevant information Demonstrate guest service by responding to guests’ needs promptly and with enthusiasm Knowledge of all corporate and group business in the market and where that business stays Solicit new business from key demand generators by deployed segment Identify and maintain communications with the hotel’s key accounts and re-solicit repeat business Develop relationships within community to strengthen and expand customer base Attend local networking, trade show, and CVB events Market the hotel through local advertising, blitzes, direct mail, etc. Read and understand sales budgets while meeting and/or exceeding budgeted revenue Participate in weekly revenue meetings Complete Displacement Analysis as needed Complete weekly and monthly sales reports Review daily reports for new opportunities and analyze for revenue opportunities Analyze competition’s strengths and weaknesses for each market segment Meet or exceed weekly/month activity goals (site tours, sales calls, tele-prospecting and cold calls) Maintain account files in sales CRM with all activities tracked for each account Create customer correspondence as required – sales agreements, proposals, bi-annual account reviews and thank you letters Confirm all groups and meeting details prior to arrival Communicate with hotel team for execution of group’s needs (BEO’s and group resumes) Greet meeting/event contacts for each meeting and confirm clients’ expectations. (GM/AGM to assist) Maintain a tracking system for all meetings and groups. All groups are to be loaded in the sales CRM Build and maintain group blocks Execute in house referrals and solicitation programs Hold front desk accountable for accurate account tracking in reservation system Complete and distribute group resumes to the operations staff prior to the posting of the weekly schedules to ensure proper staffing levels Competencies Strong Leadership and Teamwork abilities Communication both verbal and written Computer software skills Time management and problem‑solving skills Self‑motivated, well organized, and goal‑oriented Required/Preferred Education and Experience 3 or more years of hotel experience, preferably hotel sales experience Hospitality or Business degree is a plus Benefits We Offer Career development & work‑life balance Paid time off Travel and hotel discounts Health, dental, & vision insurance options 401(k) with company match Incentive‑based earning potential And more! Expected Hours of Work Some flexibility of hours is allowed, but the employee must be available during core business hours (generally recognized as 8 am to 5 pm Monday – Friday). Expectation is approximately 40 hours per week. Occasional evening and weekend work is required. Additional Eligibility Requirements Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references. EEO Statement In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. Employee signature below constitutes employee understanding of the requirements, essential functions and duties of the position. About Lodgco At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit www.lodgco.net. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development J-18808-Ljbffr

ASSISTANT SPA MANAGER SOUTHERN PINES

Benefits 401(k) 401(k) matching Bonus based on performance Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Hand & Stone Massage and Facial Spa – SOUTHERN PINES (10205 US-15 Unit 43, Southern Pines, NC 28387) is seeking a high-energy, sales-driven leader to join our team as a General Manager in Training (GMIT). This role is ideal for a motivated, people-first leader who thrives in a fast-paced environment, excels at driving sales performance, and is passionate about leading and developing a strong front desk team. As a GMIT, you will take ownership of the front desk experience and team performance, with a focus on sales execution, guest experience, and operational excellence. This role is designed to prepare you for future leadership opportunities within our organization. Promotion timing varies based on performance, readiness, and business needs, but we are committed to developing strong leaders and promoting from within whenever possible. Drive Sales Performance Achieve and exceed membership, retail, gift card, and service sales goals Actively coach the team on conversion and sales behaviors Promote services, upgrades, and current offers with confidence and consistency Support strong performance in call handling and booking conversion Lead the Front Desk Own daily front desk operations, guest flow, and overall performance Lead, coach, and support the front desk team to consistently meet sales and service goals Drive accountability around membership conversion, booking efficiency, and guest experience Ensure a high standard of execution across all client interactions Support the Spa Leadership Team Assist the General Manager with daily operational execution Train, onboard, and develop new and existing front desk team members Support reporting, cash handling, and front desk systems Step in as a key leader to maintain consistency and momentum in daily operations What We’re Looking For 1–3 years of leadership experience preferred Strong background in sales, customer service, or performance-driven environments Proven ability to lead, coach, or influence a team Strong communication and interpersonal skills High level of accountability and a solutions-oriented mindset Comfortable in a fast-paced, goal-driven environment Flexible availability including nights, weekends, and holidays Experience with booking systems (Zenoti or similar) a plus What’s in it for You Medical, Vision, Dental, Life Insurance 401k with 5% company match Paid Time Off Service & product discounts Strong support system and people-first culture Growth opportunities within a multi-unit organization Compensation Package We offer a competitive compensation structure designed to reward performance and drive success. GMITs earn a combination of hourly pay, uncapped commissions, and performance-based bonuses, with average annual earnings up to $45,000 depending on performance. Who We Are FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. The size of our organization allows us to offer benefits that many family-owned businesses cannot—but at our core, we are still a family-owned company. We are in the people business, and our people come first. J-18808-Ljbffr