General Manager - Catamount Lake House
Job Description Job Description JOB DESCRIPTION – GENERAL MANAGER ABOUT DESTINATION HOSPITALITY Destination Hospitality exists to create best-in-class hospitality experiences in destination resort markets. We believe hospitality is more than service—it is an art form rooted in genuine human connection, obsessive attention to detail, and a deep sense of place. By thoughtfully curating food, drink, design, and service, we strive to ensure every guest leaves feeling welcomed, fulfilled, and genuinely better than before they arrived. Our culture is built on excellence in craft, unwavering hospitality, authenticity and integrity, community, empowerment and growth, and a shared sense of humor. Every role at Destination Hospitality plays a critical part in shaping unforgettable moments. We don’t just hire employees—we cultivate memory-makers, connection creators, and hospitality professionals who are passionate about elevating the guest experience and growing together as a team. POSITION SUMMARY The General Manager is the business owner on site—responsible for guest experience, people development, operational excellence, and financial performance. This leader sets standards, coaches from the floor, and ensures the restaurant operates with heart, discipline, and accountability. CORE RESPONSIBILITIES Guest Experience & Service Excellence Lead from the floor; create warm welcomes, attentive table touches, and memorable farewells. Resolve guest concerns with empathy and urgency; capture preferences in OpenTable to personalize returns. People, Culture & Training Recruit, onboard, schedule, and develop FOH/BOH leaders with clear goals and feedback. Model DH values; maintain a respectful, inclusive workplace with consistent standards and accountability. Operations & Compliance Ensure cleanliness, safety, and facility standards; maintain accurate menus and daily communications. Uphold policy compliance and regulatory requirements (alcohol service, food safety, labor). Financial & Business Acumen Own P&L levers (sales, labor, COGS); forecast, schedule, and manage inventory to plan. Use POS and reporting tools to monitor KPI performance and implement weekly action plans. JOB‑SPECIFIC REQUIREMENTS Multi‑year leadership experience in premium or high‑volume hospitality. Financial literacy (labor models, COGS, inventory) and strong communication skills. TIPS/ServSafe (or ability to obtain). Nights/weekends/holidays as required. COMPENSATION & BENEFITS Compensation Salary: $70,000 – $90,000 DOE Management Benefits Health insurance eligibility for full‑time management: pre‑tax employer contribution up to $125 per pay period; medical, dental, vision, and accident plans available Paid time off: up to 80 hours PTO accrued per 2,080 hours worked during the first year, up to 120 hours of PTO accrued the second year, and increasing to up to 160 hours per year after 5 years of service; paid sick leave per Colorado law Tuition reimbursement up to $1,000 for pre‑approved, industry‑related coursework Catamount Club Employee Benefits WHY THIS ROLE MATTERS The GM is the culture engine and accountability hub—translating brand standards into daily habits that guests feel at the door, at the table, and on the way out.
