Restaurant Hospitality Manager
Job Description Job Description Full-Service Elevated Dining Our Mission We exist to bring people together through thoughtful food, inspired drink, and genuine hospitality. Position Overview We are seeking a passionate and driven Restaurant Manager who believes hospitality is more than service. It is the foundation of meaningful experiences and lasting relationships. This role is responsible for leading daily operations while developing a team culture rooted in professionalism, accountability, and genuine hospitality. The Restaurant Manager sets the tone for the guest experience by modeling leadership, composure, and attention to detail in a fast-paced, high-standards environment. The ideal candidate is both operationally disciplined and people-focused, capable of maintaining strong financial performance while inspiring a team to deliver thoughtful, consistent, and memorable service. This position plays a key role in shaping the environment our guests and staff experience every day. Leadership & Culture Lead, coach, and develop team members through consistent feedback, accountability, and mentorship Foster a professional, respectful, and team-oriented environment where staff feel valued and motivated to perform at a high level Model hospitality standards through presence on the floor and hands-on leadership Maintain clear communication between front-of-house, kitchen leadership, and ownership Support hiring decisions and participate in interviews, onboarding, and performance management Establish clear expectations for service, professionalism, and teamwork Operations Management Oversee daily restaurant operations to ensure consistency in service, product quality, and guest satisfaction Manage floor operations during service periods, providing direction and support to staff Maintain high standards of cleanliness, organization, and professionalism throughout the restaurant Ensure compliance with all health, safety, and sanitation standards Maintain accurate staffing levels and create effective team schedules Monitor service flow and resolve operational challenges proactively Financial & Administrative Performance Support cost control initiatives including labor, food, beverage, and operating expenses Review invoices, operational reports, and payroll related tasks accurately and on time Assist with inventory management, purchasing, and vendor coordination Maintain awareness of sales performance and operational efficiency Contribute to continuous improvement of systems and processes Guest Experience Ensure every guest receives attentive, thoughtful, and professional hospitality Address guest feedback with professionalism and urgency Resolve service issues in a way that strengthens guest relationships and builds long-term loyalty Maintain a visible presence in the dining room during peak hours Uphold service standards that reflect an elevated dining experience Compliance & Safety Ensure compliance with company policies and all local, state, and federal regulations Maintain food safety and sanitation standards consistent with ServSafe guidelines Promote a safe working environment for employees and guests Complete incident documentation accurately when necessary Experience Preferred: 3 years of restaurant management experience Minimum: 1 year in a supervisory or management role within a full-service restaurant Experience in elevated or hospitality-driven dining environments strongly preferred Skills & Attributes Strong leadership presence with the ability to motivate and develop teams High level of professionalism and emotional intelligence Excellent communication and conflict resolution skills Strong organizational and time management abilities Ability to remain composed and effective under pressure Commitment to high hospitality standards and continuous improvement Ability to balance guest experience with financial discipline Technical Competencies Comfortable with scheduling systems, POS platforms, and basic reporting tools Proficient with general computer software (email, spreadsheets, documentation) Understanding of inventory systems and cost control principles Work Environment Fast-paced restaurant setting Frequent standing and walking for extended periods Ability to lift up to 50 lbs as needed Evening, weekend, and holiday availability required Why This Role Matters This position is instrumental in shaping both the guest experience and team culture. The Restaurant Manager helps create an environment where people feel welcomed, supported, and inspired to return both as guests and as team members. Company Description The Fold is a hospitality driven restaurant built on the belief that food, drink, and genuine service have the power to bring people together. Our goal is to create a space where guests feel welcomed, valued, and comfortable whether they are joining us for a celebration, a casual evening, or a moment of connection. We are committed to thoughtful food, intentional cocktails, and warm, attentive hospitality that feels elevated but never pretentious. We believe great experiences are created through attention to detail, consistency, and a team that genuinely cares about both the guest and one another. At The Fold, we strive to build more than a restaurant. We aim to cultivate a sense of community. We take pride in creating an environment where team members are supported, respected, and encouraged to grow. We believe that when we take care of our people, they take care of our guests, and meaningful experiences follow. If you value teamwork, professionalism, and the opportunity to be part of something purposeful, The Fold offers a place to contribute, develop your craft, and help create experiences guests remember. Company Description The Fold is a hospitality driven restaurant built on the belief that food, drink, and genuine service have the power to bring people together. Our goal is to create a space where guests feel welcomed, valued, and comfortable whether they are joining us for a celebration, a casual evening, or a moment of connection. We are committed to thoughtful food, intentional cocktails, and warm, attentive hospitality that feels elevated but never pretentious. We believe great experiences are created through attention to detail, consistency, and a team that genuinely cares about both the guest and one another. At The Fold, we strive to build more than a restaurant. We aim to cultivate a sense of community. We take pride in creating an environment where team members are supported, respected, and encouraged to grow. We believe that when we take care of our people, they take care of our guests, and meaningful experiences follow. If you value teamwork, professionalism, and the opportunity to be part of something purposeful, The Fold offers a place to contribute, develop your craft, and help create experiences guests remember.
