Food and Beverage Department Manager
Job Description Job Description We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at the Shops at Skyview, Queens, Flushing! Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire! The Food & Beverage (F&B) Manager is responsible for managing all F&B operations and delivering an excellent customer experience. The F&B Manager will forecast, plan and manage all F&B orders, staff and finance. His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement. Every member of the management team will handle and serve alcohol, you must be at least 21 years or older. Essential Duties: Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards. Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner. Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity. Monitors department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted. Investigates and resolve customer complaints regarding food quality, service, or accommodations. Must have full knowledge of process for serving alcohol within the premises. Preserve excellent levels of internal and external customer service. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork. Comply with all health and safety regulations. Conducts alcohol and age restriction control in accordance with company policies. Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers. Additional Duties and Responsibilities to be performed when directed by Store General Manager. Conduct & monitor department inventory, submitting reports on weekly & monthly basis. Train, coach, & issue disciplinary actions for department staff. Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc. Maintain a floor presences of at least 90% of shift, providing sales & trouble shooting support. Non-Essential Duties : Follows Company guidelines for managing confidential information, customer satisfaction and supervising F&B associates. Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances. Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention. Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering. Qualifications: Associates degree and 2-3 years retail management experience, preferably in the entertainment, retail or hospitality industries but not required. Work Environment: While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud. Physical Demands: While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required. The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company’s discretion. Please submit your resume or complete application online at www.round1usa.com. Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One) Company Description Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100 crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids. In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open. Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market. As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry. Company Description Round1 Bowling & Arcade prides itself on offering guests ALL the fun under 1 roof. Guests can look forward to safe family fun or friendly competition with activities ranging from bowling, arcade games (Including exclusive Japan imports), 100 crane machines, professional-grade billiards, Karaoke, and more. Additionally, Round1 also offers a variety of favorite snack foods - such as pizzas, wings, ice cream - a new menu with Japanese food classics, and a bar with beer and other selections. Come on in and enjoy new ways to play and hang out. There’s enough room for everyone, so bring your friends, family, and kids. In 2008, Round One Entertainment Japan began looking overseas to the United States for more growth and expansion. In 2010, the company opened its first U.S. location in the Los Angeles suburb of City of Industry, California. The biggest challenge for the company at that time was that “Round One Entertainment” was an unknown entity in the U.S. But within a few years, Round One quickly opened up its second, third, and fourth locations in California and now has over 50 locations across the U.S. opened or planning to open. Round One USA, the U.S. branch of Round One Entertainment, has been continuing to grow rapidly nationwide since 2014. We position ourselves differently from our competitors by offering a wide variety of activities including our Kids Play Zone (an indoor playground area for the kids) and Spo-cha concept. Targeting a wide range of customers from young children to the elderly, Round One continues to grow rapidly in the U.S. market. As the number of Round One stores increase, sales and revenue have been quickly increasing as well. Through our new store expansions, Round One quickly building a solid brand awareness throughout the U.S. This type of approach to spread awareness of Round One is vital in becoming a national brand in the entertainment and amusement industry.
