Safety Coordinator De-escalation, Client Services, Crisis Intervention, Safety, Vulnerable Populations
Description: Position Summary At Catholic Charities , we offer more than a job; we provide a meaningful way to contribute to the health of our community. We serve people who are experiencing poverty, crisis, and instability, and joining our team means embarking on a fulling journey with deep purpose. We're looking for a Safety Coordinator! Are you passionate about delivering exceptional customer service in a dynamic, culturally diverse environment? Do you have the skills in strength-based crisis management and de-escalation crucial for this role? Do you excel in team collaboration, manage data effectively, and possess a self-starter's drive? If so, we want to hear from you! Key Responsibilities: Assist clients in navigating services and accessing resources. Engage in strengths-based crisis intervention and de-escalation. Conduct safety checks to maintain a secure environment. Enter and manage client data, referrals, and service interactions. Coordinate and supervise meal services and program activities. Key Qualifications: High School diploma or GED; customer service or human services experience preferred. Familiarity with crisis intervention techniques is a plus. Proficient in Microsoft Office and adaptable to new technologies. Strong interpersonal, communication, and problem-solving skills. What We Offer: A supportive and collaborative work environment On-the-job training A comprehensive benefit package including health and wellness, retirement, and generous paid time-off. If you have exceptional customer service skills, strengths-based crisis management abilities, and a collaborative spirit, we encourage you to apply! Essential Duties Campus/Services Navigation Assess Listen to clients and be receptive to concerns or questions they may have. Determine the best place to start with regard to client needs. Guide Guide clients to appropriate appointments and services, ensuring they know where to go depending on their needs. Connect clients to appropriate campus staff and communicate to staff any necessary information to assist with access to services. Make appropriate connections to internal services and appropriate referrals to external resources. Refer Support with referrals to other departments within the agency and within the community, and ensure referrals are tracked appropriately. Strengths-Based Crisis Intervention Training - Engage in ongoing training around strengths-based crisis intervention, along with other training relevant to the position and the programs it supports. Prevention - Monitor the safety of the building and service environment and resolve issues that may trigger behavioral escalation or harm. Plan for potentially disruptive scenarios. Inspection - Perform safety sweeps of the property and company vehicles to include opening and closing safety checks of all door's windows and vehicles. Intervention - Intervene in a strengths-based way when disruptive behaviors are triggered or escalate. Match the appropriate tool with the behavior to effectively de-escalate high-risk situations. Resolution - Ensure that incident information is tracked correctly. Set appropriate expectations after crises occur, debrief as a team, and support solutions that promote repair, reintegration, and prevention of similar crises in the future, to the extent possible. Program Support Enter data regarding client information, referrals made, and services offered in collaboration with management and program staff. Assist with making meal cards at the client services desk during mealtimes. Assist with tracking the clients who come for meals at the check-in station. Log internal and external referrals made. Coordinate and supervise weekend meal service at Marian House Kitchen. Supervise unpaid staff to assure effective use of resources and provision of meal service. Oversee the donation receiving area on the weekend, including proper receipt and holding process for donations. Monitor client winter warming program to ensure a safe environment for clients to obtain a warm safe environment during the winter months. Change messaging daily on the Sponsor A Day sign (the use of a ladder is required). Requirements: Education/Experience High School diploma or GED. Previous experience in customer service or human services preferred. Experience in crisis intervention a plus. Competencies Excellent customer service skills. Ability to learn and contribute to service processes. Proficient in Microsoft Office including Word, Excel, Power Point, and Outlook. Must be receptive to adoption and application of new and innovative technologies and platforms. Requirements Demonstrated self-starter and ability to collaborate effectively within a team, work independently, efficiently, and multitask in a fast-paced environment managing multiple priorities. Must possess a high level of professionalism and integrity. Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members in a respectful manner. Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships. Ability to learn strengths-based intervention techniques and intervene in high-risk scenarios. Ability and willingness to work within the established structure of This Great Company. Occasional evenings and weekends are required to accommodate meetings and special events. Work Environment A majority of the assigned duties are performed in an office environment. The employee is subject to both inside and outside environmental conditions. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position. This description is not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with this job. It is intended to be an accurate reflection of the principal job elements essential for making compensation decisions. Compensation The salary for this position is $20.28/hour. Salary is determined based on the applicant's incoming skills and experience, and the budget at time of hiring. Position Classification Nonexempt Full Time: 40 hours per week Schedule: Must be flexible to work an 8-hour shift between the hours of 6:00 am - 5:00 pm Sunday - Saturday. Employee will receive two days off each week, but schedule may vary to support the needs of a small team. Benefits Paid Leave 17 holidays (approximate) annually 15 days of Discretionary Time Off (DTO) during your first year, increasing with seniority. Your Birthday! Health & Wellness Benefits Employee Assistance Program Dental Insurance Medical Insurance Vision Insurance $2,000 Dependent Life Insurance for spouse and each eligible child Income Protection Short-term Disability Insurance after 30 days of employment Long-term Disability Insurance after 6 months of employment Workers' Compensation Insurance Life Insurance $50,000 Term Life/AD&D (accidental death & dismemberment) Insurance Retirement Benefits Pension Plan (6% of wages plus interest) with 20% vesting after each year of service 403(b) Tax Deferred Annuities (TDAs) Qualified Employer for Public Service Loan Forgiveness Equal Employment Opportunity Catholic Charities is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), color, national origin or ancestry, gender expression, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, pregnancy, childbirth or any related conditions, disability, marital status, military status, genetic information, or any other status protected by applicable federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classes. Unlawful harassment includes verbal or physical conduct which has the purpose or effect of substantially interfering with an individual's work performance or creating an intimidating, hostile, or offensive work environment. Applicants and employees need not be Catholic. However, all employees are governed by Canon Law or the teachings of the Catholic Church. This employer participates in E-Verify and will provide the federal government with your I-9 Form information to confirm that you are authorized to work in the U.S. Compensation details: 20.28-20.28 Hourly Wage PI58f6ec8ecdc4-8797
